Credit Card Representative (Sales and Service Specialist) - Remote

Overview

As a Credit Card Representative at CIBC, you will be the first point of contact for clients with inquiries related to their credit card needs, providing exceptional service and support.

In Short

• Serve as the primary contact for clients regarding credit card inquiries.
• Assist clients with their credit card operations and inquiries.
• Demonstrate strong communication skills to engage with clients effectively.
• Work independently in a remote setting with a secure workspace.
• Provide solutions and support to help clients achieve financial goals.
• Flexible working hours, including evenings and weekends.
• Utilize CIBC systems and product knowledge to resolve client issues.
• Participate in the Agent@Home remote work program.
• Meet performance metrics and client satisfaction goals.
• Engage in continuous learning and professional development.

Requirements

• Strong client engagement and problem-solving skills.
• Ability to work independently in a remote environment.
• Excellent verbal and written communication skills.
• Knowledge of CIBC’s credit card products.
• Ability to work flexible hours, including weekends.
• Wired internet connection with specified minimum speeds.
• Commitment to CIBC’s values: trust, teamwork, and accountability.
• Legally eligible to work in Canada.
• Willingness to participate in assessments and skills tests.
• Desire to learn and grow within the organization.

Benefits

• Competitive compensation and banking benefits.
• Wellbeing support and employee assistance programs.
• Opportunities for professional development and growth.
• Access to innovative technological tools and resources.
• Recognition programs for employees.
• Inclusive environment that values diversity.
• Potential to work from home under the Agent@Home program.
• Supportive team culture focused on client satisfaction.
• Flexible work arrangements to promote work-life balance.
• Engagement in community initiatives and social responsibility.