Contact Center Representative (Bilingual - French and English) - Remote

Overview

As a Contact Center Representative at CIBC, you will be the first point of contact for clients with inquiries related to their credit cards, providing exceptional service and support to help them achieve their financial goals.

In Short

• Serve as the first point of contact for credit card clients.
• Assist clients with operations and inquiries regarding their credit cards.
• Demonstrate strong written and verbal communication skills.
• Proactively suggest solutions to help clients achieve their financial goals.
• Work independently in a remote environment with a secure workspace.
• Engage with clients to provide meaningful interactions and trusted advice.
• Utilize CIBC systems and product knowledge to resolve issues efficiently.
• Be flexible with working hours, including shifts during weekends and evenings.
• Attend on-site when required with short notice.
• Fluency in French and English is required.

Requirements

• Strong client engagement skills.
• Ability to listen and understand client needs.
• Problem-solving skills to recommend appropriate solutions.
• Knowledge of CIBC products and services.
• Ability to work independently with minimal supervision.
• Wired internet connection with specified minimum speeds.
• Ability to adapt to a flexible work schedule.
• Fluency in both French and English.
• Commitment to CIBC's values of trust, teamwork, and accountability.
• Legal eligibility to work in Canada.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and comprehensive benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Vacation offering and well-being support.
• Paid day off for personal growth (Purpose Day).
• Recognition programs for employee contributions.
• Access to technological tools for collaboration.
• Inclusive work environment valuing diverse abilities.
• Support for career development and personal ambitions.
• Commitment to community and client service excellence.