Bilingual French / English Customer Service Representative - Remote

Overview

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world.

We are looking for a bilingual French speaking Customer Service Representative to join our team. If you’re a native French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.

We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience.

In Short

• Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
• Provide customer service via many channels including phone, email, and chat in both English and French.
• Retain clients in accordance with company requirements and customer needs.
• Meet and exceed individual goals.
• Document client interactions accurately.
• Communicate ongoing retention activity and progress.
• Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
• Other duties as required.

Requirements

• Fluency in both French and English.
• Strong communication skills.
• Empathy and persuasive abilities.
• Experience in customer service preferred.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Benefits

• Fully remote work opportunity.
• Competitive salary.
• Professional development opportunities.
• Supportive team environment.