Bilingual Customer Service Representative (French/English) - Remote

Overview

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. This hybrid position involves working from home after completing in-office onboarding/training.

In Short

• Answer incoming calls and respond to customer’s requests
• Ability to work in a fast-paced environment
• Book appointments for members with high data accuracy
• Maintain excellent written and verbal communication skills
• Identify and escalate issues to supervisors
• Adapt to fast-changing guidelines with customers
• Inform clients by explaining procedures and providing information
• Maintain and improve quality results by adhering to standards

Requirements

• Fluent in French and English
• Excellent communication skills
• Customer service experience preferred
• Aptitude for learning and conveying information
• Ability to maintain a positive outlook on calls
• Flexibility in adapting to changing environments

Benefits

• Work from home after initial training
• Opportunity to work with a leading company in the home improvement industry
• Supportive team environment
• Career growth opportunities
• Competitive compensation