Customer Service Representative (French & English) - Remote

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange, focusing on providing excellent customer support through various channels.

In Short

• Provide customer support via ticketing system and live chat.
• Handle customer queries and complaints.
• Assist with identification approval processes.
• Support users in both French and English.
• Cross-support for other language lines may be required.
• Ensure fast response times and accurate information.
• Work in a dynamic and fast-paced environment.
• Contribute to improving user experience.
• Be part of a trusted global platform.
• Engage with a diverse user base across 100+ countries.

Requirements

• Fluency in French and English.
• Experience in customer support roles.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with cryptocurrency and blockchain technology is a plus.
• Problem-solving skills.
• Ability to work independently and as part of a team.
• Flexibility to support various language lines.
• Strong attention to detail.
• Willingness to learn and adapt.

Benefits

• Work with a leading global cryptocurrency exchange.
• Opportunity to grow in the blockchain industry.
• Dynamic work environment.
• Engage with a diverse user base.
• Competitive salary and benefits.
• Access to training and development resources.
• Be part of a mission-driven company.
• Flexible working hours.
• Collaborative team culture.
• Potential for career advancement.