Customer Service Representative (English) - Remote

Overview

Spring Financial is simplifying the lending process for millions of Canadians, offering a range of financial products and services without the need to visit a branch.

In Short

• Full-time permanent, work-from-home position.
• Handle inbound and outbound calls, live chats, emails, and text messages.
• Provide excellent customer service and accurate information.
• Direct inbound traffic to the correct departments.
• Implement solutions for customer inquiries.
• Collect customer testimonials and manage reviews.
• Perform administrative duties such as data entry and reporting.

Requirements

• Passion for problem-solving.
• Strong listening and customer-focused skills.
• Ability to work independently and collaborate in a team.
• Self-motivated and eager to learn new skills.
• Familiarity with Excel and Google Spreadsheets.
• Salesforce CRM knowledge is a plus but not required.

Benefits

• Ongoing training from experienced Team Managers.
• Opportunity to work in a dynamic and supportive environment.
• Chance to be part of a growing company.