Customer Service Representative (English) - Remote

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users, focusing on providing excellent customer service.

In Short

• Leading global blockchain ecosystem.
• World’s largest cryptocurrency exchange.
• Client-facing business with a focus on customer service.
• Support conducted via ticketing system and live chat.
• Handling customer queries, complaints, and identification approval processes.
• Support provided in English.
• Fast response time and accurate information are priorities.
• Trusted by over 230 million people.
• Offers a range of digital-asset products.
• Focus on building an inclusive financial ecosystem.

Requirements

• Experience in customer support roles.
• Strong communication skills in English.
• Ability to handle customer queries and complaints effectively.
• Familiarity with cryptocurrency and blockchain technology is a plus.
• Experience with ticketing systems and live chat support.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Attention to detail.
• Ability to work collaboratively in a team.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work in a leading cryptocurrency exchange.
• Dynamic and inclusive work environment.
• Access to industry-leading training and resources.
• Potential for career growth within the company.
• Work with a diverse team of professionals.
• Engagement in innovative projects in the blockchain space.
• Competitive compensation package.
• Flexible working hours.
• Health and wellness benefits.
• Access to company events and networking opportunities.