Customer Service Representative (English) - Remote

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users, focusing on providing excellent customer service.

In Short

• Leading global blockchain ecosystem.
• World’s largest cryptocurrency exchange.
• Client-facing business with a focus on customer service.
• Support via ticketing system and live chat.
• Handling customer queries and complaints.
• Identification approval processes.
• Fast response time and accurate information.
• Trusted by over 230 million people.
• Offers a range of digital-asset products.
• Improving financial access for people around the world.

Requirements

• Experience in customer support roles.
• Familiarity with cryptocurrency and blockchain technology.
• Strong communication skills.
• Ability to handle customer complaints effectively.
• Experience with ticketing systems.
• Ability to work in a fast-paced environment.
• Detail-oriented and organized.
• Ability to work collaboratively in a team.
• Proficient in English.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a leading blockchain company.
• Dynamic and innovative work environment.
• Access to a wide range of digital-asset products.
• Professional growth and development opportunities.
• Competitive salary and benefits.
• Work with a diverse team.
• Contribute to improving financial access globally.
• Flexible working hours.
• Health and wellness programs.
• Employee discounts and perks.