Customer Service Representative (French & English) - Remote

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange, focusing on providing excellent customer support through various channels.

In Short

• Provide customer support via ticketing system and live chat.
• Handle customer queries and complaints.
• Assist with identification approval processes.
• Support users in both French and English.
• Cross-support for other language lines.
• Ensure fast response times and accurate information.
• Work in a dynamic and fast-paced environment.
• Contribute to improving user experience.
• Be part of a trusted global platform.
• Engage with a diverse user base.

Requirements

• Fluency in French and English.
• Experience in customer support roles.
• Strong communication skills.
• Ability to work under pressure.
• Familiarity with cryptocurrency is a plus.
• Problem-solving skills.
• Team player mentality.
• Willingness to learn and adapt.
• Experience with ticketing systems is preferred.
• Availability to work flexible hours.

Benefits

• Competitive salary and benefits.
• Opportunity to work in a leading blockchain company.
• Dynamic work environment.
• Professional growth and development.
• Access to industry-leading resources.
• Work with a diverse and talented team.
• Engagement in innovative projects.
• Flexible working hours.
• Health and wellness programs.
• Employee discounts and perks.