French-English Bilingual Customer Service Representative - Remote

Overview

Wing Assistant is seeking a French-English Customer Service Representative to provide exceptional support remotely, ensuring client satisfaction through effective communication and problem-solving.

In Short

• Work remotely in a full-time capacity.
• Respond to client inquiries in both French and English.
• Handle inbound and outbound calls prioritizing urgent client needs.
• Maintain accurate customer records for seamless information flow.
• Resolve client concerns efficiently with clear communication.
• Build trusted relationships with customers through friendly interactions.
• Document all interactions following internal procedures.
• Work in EST/PST hours.
• Fluency in English and French is required.
• Tech-savvy with familiarity in current technologies.

Requirements

• At least 1 year of experience in customer service.
• Excellent verbal and written communication skills in both languages.
• Strong organizational and time management skills.
• Proficient in CRM and other tech tools.
• Attention to detail and proactive attitude.
• Able to work in US time zones (EST/PST).
• Experience with MS Office and online scheduling tools.
• Must have a USB headset with noise cancellation.
• Reliable internet connection.

Benefits

• Health Insurance (HMO).
• Performance incentives.
• Job security and stability.
• Paid training opportunities.
• Inclusive work culture.
• Upskilling opportunities.
• 100% work-from-home setup.
• Supportive team environment.
• Career growth opportunities.
• Holiday and overtime pay.