Bilingual German / English Customer Service Representative - Remote

Overview

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world.

In Short

• Fully remote role based in the UK.
• Looking for a bilingual German speaking Customer Service Representative.
• Engage with clients to reduce churn and provide insights.
• Answer a high volume of inbound retention and customer service calls.
• Provide customer service via phone, email, and chat.
• Document client interactions accurately.
• Meet and exceed individual goals.
• Work cooperatively with other departments.
• Project professionalism in all interactions.
• Other duties as required.

Requirements

• Native German speaker with strong English skills.
• Empathetic and persuasive communicator.
• Ability to build strong connections with customers.
• Experience in a call center environment preferred.
• Ability to engage with clients effectively.
• Strong problem-solving skills.
• Ability to document interactions accurately.
• Ability to work cooperatively with other departments.
• Meet and exceed individual performance goals.
• Positive attitude and professional demeanor.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic team.
• Competitive salary and benefits.
• Personal development opportunities.
• Engaging company culture focused on innovation.