Customer Service Representative (Bilingual - Korean & English) - Remote

Overview

This role involves providing exceptional customer support to Korean and English-speaking clients while working remotely during Korean business hours.

In Short

• Remote position requiring bilingual skills in Korean and English.
• Contract role with full-time hours.
• Support U.S. companies in the tech and crypto industries.
• Use Zoho Desk to manage customer inquiries.
• Collaborate with cross-functional teams for service improvement.
• Document customer interactions and follow up on issues.
• Generate reports on customer service trends.
• Assist with process improvements and tool integrations.

Requirements

• Fluency in Korean and English.
• Experience in customer service roles.
• Strong technical knowledge, especially in tech and crypto.
• Ability to work independently and proactively.
• Excellent communication skills.
• Experience with customer support platforms like Zoho Desk.
• Ability to work during Korean business hours.

Benefits

• Work remotely from anywhere in South Korea.
• Opportunity to work with a global team.
• Gain experience in tech and crypto industries.
• Flexible working hours.