Bilingual Customer Service Representative (English/Spanish) - Remote

Overview

This position is for a Bilingual Customer Service Representative focused on providing exceptional support to customers in both English and Spanish, fully remote and aimed at candidates in LATAM.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with orders and product inquiries.
• Provide excellent customer service in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams for seamless customer experience.
• Bilingual in English and Spanish required.
• Fully remote position.
• Focus on customer satisfaction and issue resolution.
• Work with a dedicated team in a supportive environment.
• Join an industry leader in printed graphic design.

Requirements

• Fluent in English and Spanish.
• Strong communication skills.
• Previous customer service experience preferred.
• Ability to resolve issues effectively.
• Proficient in using customer service software.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.
• Flexible and adaptable to changing situations.
• Strong problem-solving skills.
• Commitment to providing exceptional service.

Benefits

• Work from home flexibility.
• Supportive team environment.
• Opportunities for professional growth.
• Comprehensive training provided.
• Access to company resources and tools.
• Competitive compensation.
• Health and wellness benefits.
• Engaging company culture.
• Recognition for outstanding performance.
• Work-life balance emphasis.