Customer Service Representative (Spanish/English) - Remote

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange, focusing on providing excellent customer support for its users.

In Short

• Provide customer support via ticketing system and live chat.
• Handle customer queries and complaints.
• Assist with identification approval processes.
• Support users in both Spanish and English.
• Ensure fast response times and accurate information.
• Work in a world-class cryptocurrency exchange environment.
• Be part of a team that values user support.
• Contribute to improving financial access for users.
• Engage with a diverse user base across 100+ countries.
• Help build an inclusive financial ecosystem.

Requirements

• Fluency in Spanish and English.
• Experience in customer support roles.
• Ability to work in a fast-paced environment.
• Strong communication skills.
• Familiarity with cryptocurrency and blockchain technology is a plus.
• Problem-solving skills.
• Ability to work collaboratively in a team.
• Experience with ticketing systems is preferred.
• Willingness to learn and adapt.
• Customer-oriented mindset.

Benefits

• Opportunity to work in a leading blockchain company.
• Engage with a global user base.
• Work in a dynamic and innovative environment.
• Potential for career growth within the company.
• Access to training and development resources.
• Competitive salary and benefits package.
• Flexible working hours.
• Collaborative team culture.
• Contribute to the future of finance.
• Be part of a mission-driven organization.