Customer Service Representative (Spanish/English) - Remote

Overview

Binance is seeking a Customer Support representative to assist users with queries and complaints on our cryptocurrency exchange platform, ensuring excellent quality and fast response times.

In Short

• Provide customer support via ticketing system and live chat.
• Assist with customer queries and complaints.
• Handle identification approval processes.
• Support users in both Spanish and English.
• Ensure fast response times and accurate information.
• Work for a leading global blockchain ecosystem.
• Contribute to user satisfaction and platform quality.
• Engage with a diverse user base across 100+ countries.
• Be part of a team focused on financial access and inclusion.
• Work in a dynamic and fast-paced environment.

Requirements

• Fluency in Spanish and English.
• Experience in customer support roles.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with ticketing systems.
• Problem-solving skills.
• Attention to detail.
• Ability to work collaboratively in a team.
• Knowledge of cryptocurrency is a plus.
• Willingness to learn and adapt.

Benefits

• Work with a leading company in the blockchain space.
• Opportunity to grow in a fast-evolving industry.
• Collaborate with a diverse team.
• Access to training and development resources.
• Be part of a mission-driven organization.
• Flexible working hours.
• Potential for career advancement.
• Engage with a global user base.
• Contribute to improving financial access worldwide.
• Work in a supportive and inclusive environment.