Customer Service Representative (Spanish/English) - Remote

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange, focusing on providing excellent customer support in both Spanish and English.

In Short

• Provide customer support via ticketing system and live chat.
• Handle customer queries and complaints.
• Assist with identification approval processes.
• Support users of a world-class cryptocurrency exchange platform.
• Ensure fast response times and accurate information.
• Work in a bilingual environment (Spanish & English).
• Be part of a trusted global blockchain ecosystem.
• Contribute to improving financial access for users.
• Engage with a diverse user base across 100+ countries.
• Support a platform with over 230 million users.

Requirements

• Fluency in Spanish and English.
• Experience in customer support roles.
• Familiarity with ticketing systems.
• Ability to work in a fast-paced environment.
• Strong communication skills.
• Knowledge of cryptocurrency is a plus.
• Problem-solving skills.
• Ability to work collaboratively in a team.
• Attention to detail.
• Willingness to learn and adapt.

Benefits

• Work in a leading global company.
• Opportunity to grow in the blockchain industry.
• Dynamic and inclusive work environment.
• Access to training and development resources.
• Be part of a mission to improve financial access.
• Engage with a diverse and international team.
• Competitive salary and benefits.
• Flexible working hours.
• Work with cutting-edge technology.
• Contribute to a meaningful cause.