Spanish Bilingual Customer Service Representative - Remote

Overview

MedCore Solutions, the healthcare division of BizForce, is looking for a dedicated Spanish Bilingual Customer Service Representative to join our dynamic team. This position requires proficiency in both Spanish and English to effectively support patients and healthcare providers.

In Short

• Handle a high volume of inbound and outbound calls, providing exceptional patient service and addressing inquiries.
• Assist patients with scheduling, prior authorization, insurance verification and explaining medical procedures in both Spanish and English.
• Coordinate with medical staff to ensure seamless patient experience.
• Verify insurance eligibility and benefits to help patients understand coverage options.
• Resolve complaints and inquiries with professionalism and empathy.
• Serve as a liaison between patients, healthcare providers, and insurance companies.
• Document interactions and update patient records in the system accurately.

Requirements

• Proficiency in Spanish and English.
• Strong communication skills.
• Experience in customer service, preferably in healthcare.
• Ability to handle high call volumes.
• Empathy and professionalism in dealing with patients.

Benefits

• Work from home opportunity.
• Weekends off.
• Dynamic team environment.
• Supportive management.