Bilingual Korean Customer Service Representative - Remote

Overview

As a Bilingual Korean Customer Service Representative at Fiserv, you will provide advanced technical support to clients, ensuring high levels of satisfaction and contributing to the enhancement of the client experience.

In Short

• Provide advanced product knowledge support to clients.
• Resolve complex issues efficiently.
• Collaborate with internal teams for timely issue resolution.
• Document client interactions for future reference.
• Identify and escalate critical issues.
• Contribute to process improvement initiatives.
• Engage in continuous learning and development.
• Must be fluent in Korean.
• 2+ years of experience in customer service required.
• Experience with troubleshooting and problem resolution preferred.

Requirements

• Excellent communication skills.
• 1+ year of experience in troubleshooting.
• 1+ year of experience in documentation.
• 1+ year of client interaction experience.
• 2+ years of relevant education or experience.

Benefits

• Opportunity to work with a global leader in Fintech.
• Engagement in continuous learning.
• Contribute to client success and satisfaction.
• Work in a collaborative environment.