Remote Otter LogoRemoteOtter

Bilingual Customer Service Representative (French and English) - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide

Overview

As a Bilingual Customer Service Representative, you will assist customers with inquiries and ensure their needs are met while working remotely.

In Short

  • Assist customers via phone/email/chat.
  • Schedule and confirm pickups.
  • Follow up on interline requested pickups.
  • Coordinate with other departments/terminals.
  • Assist the sales team.
  • Remote position reporting to the Head Office.
  • Work Tuesday to Saturday from 8:30 AM to 5:00 PM.

Requirements

  • Bilingual in English and French.
  • Professional writing and phone skills.
  • Ability to problem solve.
  • Ability to work in a team and individually.
  • Excellent communication skills.
  • Reliable.

Benefits

  • Profit Sharing.
  • Health and dental benefits.
  • Opportunities for growth and advancement.
Manitoulin Group of Companies logo

Manitoulin Group of Companies

Manitoulin Group of Companies, headquartered in Mississauga, Ontario, operates MGF as its international freight arm, providing comprehensive logistics solutions across Canada, the United States, and Mexico. With a focus on expanding its network through strategic acquisitions, MGF is dedicated to meeting the local and international supply chain needs of its customers. The company emphasizes exceptional service levels and compliance with regulations, while fostering a collaborative team environment that supports professional growth and development.

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