Customer Service Agent (Bilingual in Spanish and English) - Remote

Overview

Kafene is seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction.

In Short

• Provide services to customers to help resolve requests and issues during the leasing process.
• Maintain high customer satisfaction.
• Adapt to various customer situations.
• Remain calm when customers are frustrated.
• Work within multiple systems simultaneously.
• Pay attention to detail.
• Collaborate with team members.
• Utilize problem-solving skills.
• Support the growth of Kafene.
• Work in a dynamic workplace culture.

Requirements

• Experience in customer service roles.
• Ability to adapt to changing situations.
• Strong communication skills.
• Experience working with multiple systems.
• Attention to detail.
• Ability to handle frustrated customers.
• Team player.
• Commitment to high service standards.
• Willingness to work remotely.
• Interest in the leasing process.

Benefits

• Dynamic workplace culture.
• Recognition as a top startup employer.
• Opportunity to work remotely.
• Supportive team environment.
• Growth opportunities within the company.
• Engagement in innovative projects.
• Collaboration with a diverse team.
• Access to cutting-edge technologies.
• Contribution to a growing company.
• Flexible work arrangements.