Contact Center Representative (Credit Cards CARE) - Bilingual - Remote

Overview

As a Contact Center Specialist II at CIBC, you will be the first point of contact for clients with inquiries related to their credit cards, providing exceptional service and support while working in a remote environment.

In Short

• Be the first point of contact for clients regarding credit card inquiries.
• Assist clients with their credit card operations and inquiries.
• Identify client needs and suggest appropriate solutions.
• Support best practices in client service.
• Work remotely with occasional on-site requirements.
• Engage clients with a focus on their experience.
• Problem-solve and recommend banking options.
• Deeply understand CIBC's products.
• Flexible working hours required.
• Bilingual in French and English is mandatory.

Requirements

• Fluency in French and English.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Excellent problem-solving skills.
• Knowledge of CIBC systems and products.
• Reliable wired internet connection.
• Ability to work flexible hours.
• Reside within a 2-hour radius of CIBC Tower in Montreal.
• Commitment to client service excellence.
• Team-oriented with a focus on collaboration.

Benefits

• Competitive salary and incentive pay.
• Comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Social recognition program.
• Opportunities for growth and development.
• Flexible working environment.
• Paid days off for personal development.
• Inclusive workplace culture.