Contact Center Representative - Credit Card - Remote

Overview

The Contact Center Representative- Credit Card promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner.

In Short

• Creates an exceptional Customer experience supporting customers with inbound phone, written, chat or other inquiries.
• Completes a broad range of financial transactions with accuracy and efficiency.
• Follows all bank policies and procedures to reduce risk to customers and the business.
• Participates fully as a collaborative member of the team.
• Actively participates in personal career development.
• Must be onsite for training and other applicable meetings.
• Bilingual (Spanish) representatives must assist customers in both English and Spanish.
• 1+ years of related customer service experience required.
• Excellent interpersonal and verbal communication skills required.
• Must have PC skills and the ability to use current technology.

Requirements

• High School Diploma or GED.
• 1+ years of customer service or equivalent experience.
• Ability to communicate financial information clearly.
• Team-oriented with the ability to work in a fast-paced environment.
• Ability to assist customers on the phone for long periods.
• Must arrive on-time and ready to receive customer calls.
• Experience handling confidential information required.
• Effective written communication skills preferred.
• Excellent problem-solving and time management skills.
• Support the achievement of business objectives.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including vacation and holidays.
• Banking benefits and discounts.
• Career development opportunities.
• Regular training and onboarding sessions.
• Supportive and inclusive work environment.
• Opportunities for mentorship and growth.
• Commitment to diversity and inclusion.