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Bilingual Customer Service Agent - Remote

Posted 10 weeks ago
Customer Service
Full Time
Canada

Overview

Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products.

In Short

  • Enjoy a remote, full-time work schedule
  • Be recognized for meeting goals and sharpen your professional business acumen
  • Work for a stable, growing, global Fortune 500 company
  • Comprehensive benefits package starting day 1 of employment
  • Process Ecolab inbound customer orders, service requests and inquiries
  • Manage Order Processing inbox in a timely and accurate manner
  • Handle all calls in a prompt and courteous manner
  • Utilize solid problem solving and interpersonal skills
  • Represent the Ecolab purpose to make the world cleaner, safer and healthier
  • Work week typically 40 hours/week, Monday to Friday

Requirements

  • High school diploma or equivalent
  • Bilingual, English/French
  • 1 – 2 years of customer service experience
  • Proficient with Microsoft Office Suite software
  • Previous customer service experience in a call center is a definite asset
  • Good computer skills and accurate keyboarding skills
  • Experience using Customer Service software, such as SAP, CRM
  • Strong customer service focus
  • Excellent verbal and written communication skills
  • Ability to prioritize workload and complete responsibilities on time

Benefits

  • Comprehensive benefits package starting day 1 of employment
  • Opportunity to learn and grow
  • Make an impact and quickly see the importance of your work

U.E

(USA) Ecolab

Ecolab Global Services Private Limited is a subsidiary of Ecolab Inc., a global sustainability leader with a strong focus on water, hygiene, and infection prevention solutions. With a century of innovation and an annual sales figure of $15 billion, Ecolab operates in over 170 countries, serving nearly three million customer locations across various sectors including food, healthcare, life sciences, hospitality, and industrial markets. The company is committed to delivering science-based solutions and data-driven insights that enhance food safety, maintain clean environments, and optimize resource use. Ecolab fosters a culture of growth and development, offering employees opportunities to tackle significant challenges while making a positive impact on the world.

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