Customer Service Agent - Remote

Overview

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.

If you have a passion for outdoor living products and a desire to work in a high-performance team with amazing colleagues - you’ve come to the right place!

In Short

• Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.
• Provide expert guidance on product-related topics and services, handling complaints and offering solutions.
• Communicate with transport service providers to ensure seamless delivery processes.
• Manage orders, returns, and complaints efficiently in our e-commerce system.
• Ensure smooth operations by regularly checking system processes and payment options.
• Keep records of core performance metrics to drive improvement initiatives.
• Proactively identify and implement process improvements for optimized service delivery.
• Engage with followers and respond to comments and messages on social media.

Requirements

• Fluency in English (C1) for seamless communication in a global environment.
• Proven experience in customer support (minimum 2 years).
• A passion for delivering exceptional customer service.
• Strong communication and teamwork abilities.
• Exceptional self-organization and time management skills.
• A commitment to continuous learning and self-improvement.
• Solid IT skills and adaptability to new systems and tools.

Benefits

• Work closely with global cross-functional teams.
• Support and resources for continuous learning and development.
• Directly contribute to the brand's growth and market presence.
• Amazing colleagues who value and help each other grow!
• Start with 27 vacation days, increasing with service.
• 80% on-site / 20% remote working.
• Participate in regular team events.
• Complimentary snacks and drinks in the office.