Bilingual Customer Service Advisor - Remote

Overview

The Bilingual Customer Service Advisor will provide support to students, faculty, and staff in a dynamic, fast-paced environment, utilizing various technologies to resolve issues effectively.

In Short

• Remote work opportunity with flexible schedules.
• Demonstrate empathy and patience during customer interactions.
• Manage and resolve client issues for assigned accounts.
• Document information using a web-based ticketing system.
• Navigate knowledge base to find resolutions for client issues.
• Follow specified call flow for effectiveness.
• Participate in internal training programs.
• Handle multiple tasks and escalate issues as needed.
• Provide accurate resolutions to customer inquiries.
• Work from home with internet requirements specified.

Requirements

• Bilingual in Spanish and English.
• High School diploma or equivalent.
• Must be at least 18 years old.
• Stable employment history.
• Quiet, distraction-free work environment.
• Experience with internet browsers.
• Strong computer knowledge with typing skills.
• Excellent oral and written communication skills.
• Proficiency in MS Office applications.
• Familiarity with education-related technologies.

Benefits

• Work from home flexibility.
• Immediate availability.
• Diverse and inclusive work environment.
• Opportunity to expand knowledge through training.
• Engagement with progressive educational institutions.