Floating Bilingual (Spanish) Universal Banker - Remote

Overview

This position specializes in enhancing the branch customer experience through sales, service, and digital engagement for Consumer and Business Banking customers. The Floating Universal Banker supports daily operations as a Teller and meets customer service and sales needs across different branches.

In Short

• Educate customers on banking solutions and features.
• Engage customers to encourage the use of digital banking.
• Handle customer appointments and inquiries effectively.
• Assist in resolving customer complaints and issues.
• Participate in lobby management and customer interactions.
• Adhere to compliance standards and internal controls.
• Travel between branches as needed.
• Maintain customer relationships and enhance sales opportunities.
• Work in a team environment under time constraints.
• Support the bank's mission and values.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year retail sales or customer service experience.
• Fluency in English and Spanish.
• Strong communication and interpersonal skills.
• Ability to travel between branches.
• Proficiency with internet user-level technology.
• Ability to handle difficult customer conversations.
• Well-organized with proven time management skills.
• Ability to lift light to heavy objects.
• Ability to stand for long periods.

Benefits

• Competitive pay and benefits package.
• Paid volunteer time each year.
• Opportunities for growth and development.
• Supportive work environment reflecting company values.
• Commitment to diversity and equal employment opportunities.