Bilingual Teller (Spanish) - Remote

Overview

The Bilingual Teller (Spanish) specializes in enhancing the customer experience in our branch through digital engagement and efficient transaction processing.

In Short

• Provide exceptional customer service and support in both English and Spanish.
• Process a variety of financial transactions accurately and efficiently.
• Engage in lobby management and proactively assist customers.
• Educate customers on self-service options and digital tools.
• Handle escalated account service issues and ensure resolution.
• Complete branch-related operational activities as needed.
• Adhere to compliance and operational risk controls.
• Exemplify customer centricity and adaptability.
• Maintain internal control standards and manage preventable losses.
• Participate in ongoing training and stay updated on operational changes.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Fluency in English and Spanish.
• Proven verbal and interpersonal communication skills.
• Strong organizational and time management skills.
• Proficient with internet user-level technology.
• Ability to stand for long periods and lift light to heavy objects.
• Ability to read fine print.
• Experience in cash handling.
• Bilingual based on branch needs.

Benefits

• Competitive pay and benefits.
• Paid volunteer time each year.
• Support for career growth and development.
• Inclusive workplace culture.
• Access to comprehensive medical and retirement plans.