Bilingual Teller - Remote

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

In Short

• Adhere to established customer service standards.
• Educate customers through digital demonstrations.
• Engage in lobby management and proactively address customer needs.
• Accurately balance and process customer transactions.
• Resolve escalated account services issues.
• Transition sales opportunities to banking partners.
• Complete branch-related operational activities.
• Process customer/account maintenance accurately.
• Adhere to compliance and operational risk controls.
• Promote an inclusive environment reflecting the M&T Bank brand.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Fluent communication in English and a second language.
• Proven verbal communication and interpersonal skills.
• Exceptional customer service abilities.
• Well-organized with strong time management skills.
• Proficient in internet user-level technology.
• Bilingual based on branch needs preferred.
• Ability to stand for long periods and lift objects.
• Ability to interact with customers face-to-face.

Benefits

• Competitive and market-informed pay.
• Medical and retirement benefits.
• Forty hours of paid volunteer time each year.
• Support for growth and development of team members.
• Commitment to fair employment opportunities.