Universal Banker - Remote

Overview

The Universal Banker specializes in enhancing the branch customer experience by engaging with both Consumer and Business Banking customers through sales, service, and digital solutions.

In Short

• Engage customers to identify their banking needs.
• Educate customers on banking solutions and services.
• Support daily branch operations as a Teller.
• Facilitate customer appointments and walk-ins.
• Promote the use of digital banking capabilities.
• Handle customer complaints and inquiries efficiently.
• Ensure compliance with banking regulations.
• Assist in the resolution of customer overdrafts.
• Actively manage lobby to enhance customer experience.
• Maintain internal control standards and audit compliance.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year of retail sales or customer service experience.
• Strong verbal and interpersonal communication skills.
• Ability to work under time constraints in a team environment.
• Proficiency with internet user-level technology.
• Bilingual preferred based on branch needs.
• Ability to stand for long periods and lift light to heavy objects.
• Strong organizational and time management skills.
• Ability to handle difficult customer conversations.
• Flexibility and adaptability in service delivery.

Benefits

• Competitive salary and market-informed pay.
• Medical and retirement benefits.
• Paid volunteer time each year.
• Opportunities for professional growth and development.
• Supportive work environment promoting belonging.
• Access to a network of over 1,000 branches.
• Commitment to community involvement.
• Core values that drive company culture.