Universal Banker - Float - Remote

Overview

This role specializes in enhancing the customer experience through sales and service in both Consumer and Business Banking, while also supporting daily branch operations.

In Short

• Educate customers on banking solutions.
• Engage customers in various ways to meet their needs.
• Complete servicing responsibilities for customer relationships.
• Adhere to customer service standards.
• Manage lobby interactions and customer inquiries.
• Assist with compliance and operational activities.
• Proactively reach out to customers for relationship building.
• Travel between branches as needed.
• Handle customer complaints effectively.
• Maintain internal control standards.

Requirements

• High school diploma or equivalent.
• 1 year of retail sales or customer service experience.
• Strong verbal communication skills.
• Ability to manage difficult customer conversations.
• Proficiency with internet-based technology.
• Bilingual skills preferred.
• Ability to stand for long periods.
• Strong organizational and time management skills.
• Ability to lift objects weighing 5 to 30 lbs.
• Flexibility to adapt to various banking needs.

Benefits

• Competitive pay and benefits.
• Paid volunteer time each year.
• Support for employee growth and development.
• Commitment to community engagement.
• Inclusive work environment.