Care Coordinator - Contact Agent - Remote

Overview

The Care Coordinator – Contact Agent is a remote role within our Clinical team that is responsible for handling inbound and outbound calls to support our members. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members.

In Short

• Handle inbound and outbound calls to support our members.
• Complete intake screening questionnaires with members.
• Complete audio/video initial program assessments with members.
• Conduct cold calls to pursue member engagement.
• Route inbound calls to the appropriate clinician.
• Simultaneously navigate three technology platforms.
• Assist members with scheduling appointments with clinicians.
• Provide outstanding customer service to all members.
• Compose thoughtful and personalized responses to members.
• Collaborate with clinicians, team leads, and clinical managers.

Requirements

• 2+ years of healthcare/clinical experience.
• Call agent experience is preferred.
• Passionate about customer service and member satisfaction.
• Ability to work independently and as part of a team.
• Strong problem solving, critical thinking, and organizational skills.
• Strong communication and time management skills.
• Must be comfortable setting up and maintaining company-issued equipment.
• Basic understanding of EHR/EMR applications.
• Proficiency in Microsoft Office.
• Must live in the United States.

Benefits

• Work in a supportive and collaborative environment.
• Opportunity to make a difference in patients' lives.
• Flexible working hours.
• Access to professional development resources.
• Comprehensive benefits package.