Care Coordinator - Remote

Overview

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

In Short

• Provide exceptional customer support through various channels.
• Drive member engagement from enrollment through program completion.
• Collaborate with Physical Therapists and be a trusted resource for members.
• Establish human connections with members for personalized support.
• Leverage technology to answer member questions and resolve challenges.
• Participate in outreach campaigns to encourage member progress.
• Learn individual member communication preferences.
• Possess excellent communication and customer service skills.
• Highly organized with the ability to multi-task.
• Background in healthcare or customer service preferred.

Requirements

• Bachelor’s Degree or 2 years relevant experience preferred.
• 1+ years of experience in Tech Support, Call Center Support, or Customer Service.
• Empathetic critical thinking skills.
• Ability to thrive in a fast-paced environment.
• High level of personal accountability and commitment to quality.
• Ability to listen and type simultaneously.
• Excellent written and verbal communication skills.
• Proficient use of Google Suite (Docs, Sheets, Slides).

Benefits

• Opportunity to make a significant difference in healthcare.
• Work with a mission-driven team focused on patient care.
• Be part of a rapidly growing company recognized as a top employer.
• Engage with innovative technology in healthcare.
• Collaborate with a diverse team across three continents.