Care Coordinator - Remote

Overview

The Care Coordinator works as part of the multi-disciplinary team, offering enhanced case management and other social services to adults who may have complex health conditions, are/have been homeless, and possibly have substance abuse issues. This is a Non-clinical position.

In Short

• Connects with Medi-Cal members via phone or in-person to facilitate engagement, assessment, follow-up.
• Provide education/training visits to develop and address the Care Plan.
• Conducting initial assessments and periodic reassessments of client’s needs.
• Leads the provision and coordination of services and direct services to the participants in your assigned caseload.
• Developing patient-focused care plans in partnership with other providers and the client.
• Working with medical staff to develop, implement, and coordinate care plans for clients with chronic conditions.
• Advocate on behalf of Members with healthcare professionalism.
• Responsible for driving a positive patient customer service experience.
• Monitor, document, and report changes in patient symptoms or behavior.
• Facilitates care transitions between providers, partners, referral sources, and specialty care providers.

Requirements

• Previous experience in care/case management, counseling, or other health-related fields.
• Compassionate and caring demeanor.
• Ability to build rapport with clients.
• Strong leadership qualities.
• Home office, ability to work independently.
• Excellent written and verbal communication skills.
• Must be able to deal tactfully with personnel, patients, family members, and the general public.

Benefits

• Health/Dental/Vision benefits.
• Milage reimbursement.