Care Coordinator - Remote

Overview

In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience.

In Short

• Coordinate and maintain provider schedules for video consultations.
• Monitor upcoming telehealth appointments and troubleshoot technical issues.
• Liaise with laboratory partners to manage test orders and results.
• Collaborate with pharmacy partners for prescription orders and inquiries.
• Oversee and triage patient messages in digital platforms.
• Provide friendly and empathetic support to patients.
• Maintain accurate electronic health records (EHR).
• Ensure compliance with healthcare regulations and company policies.
• Participate in team meetings to review patient feedback.
• Identify opportunities to streamline workflows and enhance patient experiences.

Requirements

• 1–3 years of experience in a care coordinator or telehealth support role.
• Associate’s or Bachelor’s degree in Healthcare Administration or related field preferred.
• Familiarity with EHR systems and telehealth platforms.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Empathetic, patient-focused approach.
• Understanding of healthcare regulations, especially HIPAA.

Benefits

• Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage).
• Full Suite: Medical, Dental, Vision, Life Insurance.
• Best-in-class 401K options.
• Flexible vacation/time-off policies.
• Liquidity of options whenever available.
• Extended options exercise window for loyal employees.