Contact Centre Consultant - Remote

Overview

The Contact Centre Consultant is responsible for ensuring an outstanding service experience across inbound voice channels, focusing on connecting and resolving customer inquiries efficiently.

In Short

• Handle customer inquiries via phone
• Resolve customer concerns effectively
• Collaborate with other departments for resolutions
• Deliver clear and professional communication
• Work in a remote setup from Auckland
• Focus on first contact resolution
• Participate in comprehensive training and ongoing coaching
• Be part of a supportive team environment
• Work within a flexible schedule from 6am to 12am NZT
• Celebrate achievements through a vibrant recognition program

Requirements

• Strong verbal communication skills
• Ability to interpret verbal communication
• Technical proficiency
• Experience in a voice contact centre role
• Previous customer service experience
• Attention to detail and accuracy
• Professionalism in consumer interactions
• Ability to work at pace and meet targets
• Experience in the airline industry is an advantage

Benefits

• Competitive salary package
• Comprehensive training and development
• Remote work setup
• Fun and friendly team environment
• Recognition program for achievements