Customer Service Representative - Remote

Overview

This role is for a Customer Service Representative who will work remotely from home, focusing on delivering exceptional customer experiences.

In Short

• Full-time remote position based in New Zealand
• Competitive salary package and benefits
• Comprehensive training and ongoing coaching
• Supportive team environment
• Opportunities for internal growth and development
• Focus on customer-centric solutions
• Strong communication and interpersonal skills required
• Experience in customer service or voice contact center preferred
• Ability to work under pressure and meet targets
• Positive attitude and willingness to learn

Requirements

• Strong verbal communication skills
• Ability to understand and interpret verbal communication
• Strong technical ability
• Attention to detail and accuracy
• Professionalism in dealing with consumers
• Previous experience in a voice contact center role
• Customer service experience
• Airline industry experience is a plus

Benefits

• Competitive salary package
• Comprehensive training
• Ongoing coaching and development
• Recognition program
• Supportive team environment