Customer Support Executive - Remote

Overview

The Customer Support Executive role is a remote position focused on providing excellent support to customers in the rental industry, with quarterly travel to the London or Sheffield office.

In Short

• Remote role with quarterly paid travel to London or Sheffield.
• 40 hours per week, Monday to Friday, with occasional Saturdays.
• Salary of £26,600 with an OTE of £27,400 in the first year.
• Must start on May 12, 2026.
• Contact Centre experience is highly desirable.
• Focus on progressing referencing applications and generating reports.
• Provide support via phone, live chat, and email.
• Customer-centric mindset required.
• Attention to detail is crucial.
• Growth and development opportunities available.

Requirements

• Experience in a fast-moving contact centre environment.
• Ability to identify customer needs quickly.
• Strong attention to detail.
• Organizational skills and ability to prioritize.
• Experience in credit or ID checks is a plus.

Benefits

• Opportunity for personal and professional development.
• Bi-weekly coaching for mental health support.
• 25 days holiday plus bank holidays, increasing to 32 days.
• Generous parental leave policy.
• Supportive and energetic team environment.