Customer Support Executive - Remote

Overview

The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy.

In Short

• Ensure high customer satisfaction by understanding and addressing customers’ needs.
• Achieve essential KPIs such as customer satisfaction scores and retention rates.
• Identify and implement improvements to enhance efficiency and customer satisfaction.
• Provide support and training to team members and customers.
• Work closely with other departments to ensure a seamless customer experience.
• Develop a comprehensive understanding of core services and software offerings.
• Adoption of existing systems to streamline operations.
• Prepare and present detailed reports on service adoption and usage.
• Obtain customer feedback to drive continuous improvement.
• Act as an advocate for the customer within the company.

Requirements

• Some experience in customer facing roles.
• Strong experience in working in B2B customer-facing roles.
• Ability to deliver quickly in a fast-paced environment.
• Positive and collaborative attitude with proven cross-functional experience.
• Strong problem-solving abilities and capacity to meet deadlines.
• 6 months - 1 year of relevant experience.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).