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Customer Protection Team Manager - Remote

Posted 5 weeks ago
All others
Full Time
USA
$109,000 - $145,000 USD/year
Fraud Investigation
Customer Protection
Team Management
Financial Services
Process Improvement
KPI Monitoring
Mentorship
Cross-functional Collaboration

Overview

The Customer Protection Team Manager will lead a team of fraud investigators at a leading fintech company focused on safeguarding the firm and its customers against fraud.

In Short

  • Lead and support a team of fraud investigators.
  • Oversee fraud procedures and ensure quality standards.
  • Manage hiring and professional development programs.
  • Collaborate with cross-functional teams.
  • Identify and implement process improvements.
  • Establish and monitor KPIs for team success.
  • Provide mentorship and guidance to team members.
  • Occasionally serve as fraud on-call.

Requirements

  • Bachelor's Degree.
  • 5+ years in a fraud operations role.
  • 3+ years of direct supervision experience.
  • Experience with financial services fraud.
  • Demonstrable process improvement experience.

Benefits

  • Market competitive compensation structure.
  • 100% paid health insurance for employees.
  • Annual wellness and development wallet.
  • Lifetime family forming and fertility benefits.
  • Dedicated mental health support.
  • Generous time off and parental leave.
  • Lively office environment with catered meals.
Robinhood logo

Robinhood

Robinhood is a financial services company that aims to democratize finance for all by providing a platform for trading stocks, options, and cryptocurrencies without commission fees. The company is committed to ensuring compliance with financial regulations and maintaining the integrity of the markets through its Financial Crimes Surveillance team, which monitors customer behavior and conducts investigations into suspicious activities. Robinhood fosters a collaborative work environment and offers competitive benefits, including comprehensive health insurance, wellness programs, and generous time off.

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