Customer Support Team Manager - Remote

Overview

We are looking for a Customer Support Team Manager to join the team in Ireland. This is a permanent work from home position based in Ireland.

In Short

• Lead and manage a team of customer support advisors.
• Ensure high-quality service delivery to clients.
• Oversee daily operations and coach team members.
• Drive performance to meet established goals.
• Implement process improvements for efficiency.
• Monitor compliance with guidelines.
• Analyze performance trends for improvement.
• Resolve complex customer issues effectively.
• Provide high-level customer service and support.

Requirements

• Minimum of 2 years’ experience managing a customer support team.
• Competent in providing high-level support.
• Strong initiative and task prioritization skills.
• Organized, methodical, and rigorous approach.
• Strong problem-solving skills.
• Team player with good interpersonal skills.
• Proactive and self-motivated individual.
• Remote working experience.
• English proficiency in spoken and written form.

Benefits

• Fully remote work based in Ireland.
• Competitive salary.
• Equipment provided for home office.
• Home office allowance.
• Buddy system for new joiners.
• Access to online gym and wellbeing studio.
• Opportunities for professional growth.
• Fun company events and team outings.
• Autonomy and responsibility in the role.