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Customer Support Team Manager - Remote

Posted 20 weeks ago
Customer Service
Full Time
USA
$67,500 - $80,000/year

Overview

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

In Short

  • Guide, inspire, and nurture a team of Support Specialists who are Customer Obsessed.
  • Create an environment that supports constant improvement and development.
  • Foster a culture of collaboration and accountability across your team.
  • Drive initiatives to keep customers engaged, happy, and on-track.
  • Manage escalations with urgency and accuracy.
  • Work cross-functionally with various teams to resolve customer issues.
  • Define and execute service best-practices across the team.
  • Carefully manage team output against targets.
  • 3+ years of experience managing a team required.
  • Passion for developing and mentoring your team.

Requirements

  • 3+ years of experience managing a team.
  • Proven success scaling support operations across multiple channels.
  • Experience in high volume and startup call centers is a plus.
  • Self-driven with a joy for learning new programs and tools.
  • Bachelor’s degree or equivalent experience.
  • Preferred: 2+ years of industry (401k) experience.

Benefits

  • 401(k) plan with employer match.
  • Top health, dental, and vision insurance.
  • Generous PTO and parental leave policies.
  • Monthly work-from-home stipend.
  • Employee Resource Groups and fun events.
Human Interest logo

Human Interest

Human Interest is a forward-thinking company dedicated to providing accessible and affordable retirement plans for small and medium-sized businesses. By leveraging technology and innovative solutions, Human Interest aims to simplify the retirement savings process, empowering employees to secure their financial futures. The company is committed to fostering a diverse and inclusive workplace, where collaboration and creativity drive success.

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