Customer Support Team Manager - Remote

Overview

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

In Short

• Guide, inspire, and nurture a team of Support Specialists who are Customer Obsessed.
• Create an environment that supports constant improvement and development.
• Foster a culture of collaboration and accountability across your team.
• Drive initiatives to keep customers engaged, happy, and on-track.
• Manage escalations with urgency and accuracy.
• Work cross-functionally with various teams to resolve customer issues.
• Define and execute service best-practices across the team.
• Carefully manage team output against targets.
• 3+ years of experience managing a team required.
• Passion for developing and mentoring your team.

Requirements

• 3+ years of experience managing a team.
• Proven success scaling support operations across multiple channels.
• Experience in high volume and startup call centers is a plus.
• Self-driven with a joy for learning new programs and tools.
• Bachelor’s degree or equivalent experience.
• Preferred: 2+ years of industry (401k) experience.

Benefits

• 401(k) plan with employer match.
• Top health, dental, and vision insurance.
• Generous PTO and parental leave policies.
• Monthly work-from-home stipend.
• Employee Resource Groups and fun events.