Manager, Customer Support Team - Remote

Overview

We’re looking for an experienced Manager, Customer Support Team to lead and inspire our Customer Success Advocates (CSAs) as we continue to grow and empower our nonprofit customers. This role is critical to ensuring our customers achieve success with Traction Rec’s products through exceptional technical support, operational guidance, and best practice recommendations.

In Short

• Lead and mentor a high-performing technical team.
• Utilize deep understanding of Salesforce architecture.
• Ensure exceptional customer support delivery.
• Collaborate with cross-functional teams.
• Manage team performance and KPIs.
• Recruit, onboard, and train new team members.
• Provide operational guidance and best practice recommendations.
• Support nonprofit organizations with technology solutions.
• Foster a culture of community and growth.
• Drive continuous improvement in customer support.

Requirements

• 5+ years of experience in B2B customer support, preferably in the technology sector.
• 2+ years experience leading a team.
• Salesforce Administrator experience.
• Strong interpersonal and communication skills.
• Experience with recruiting and training team members.
• Ability to work effectively across different levels within an organization.
• Bonus points for nonprofit experience.

Benefits

• Competitive salary range of $95,000-$105,000.
• Equitable compensation structure.
• Commitment to diversity and inclusion.
• Opportunity to make a positive impact in communities.
• Supportive work environment focused on growth.