Customer Success Manager - Remote

Overview

We are hiring a Customer Success Manager to join our team at Spare!

In Short

• Customer relationships - this role is customer-oriented and our top priority is building relationships with our customers and keeping them happy!
• Ensuring our customers are successful and as self-sufficient as possible on all things Spare.
• Proactively identify opportunities to improve our customers' transit services.
• Identify customer pain points, propose solutions, and advocate for customers with the Product Team.
• Build strong, lasting relationships with customers and other key stakeholders.
• Understand what success means to our customers and work with them.
• Work closely with the Growth and Solutions Engineering teams.
• Travel within Canada and the USA for onsite visits (20 Days per quarter).
• Rotate with the Customer Success teams as the first point of contact for customers in emergencies.
• Must be OK with travel on short notice.

Requirements

• Minimum of 3 years experience working in Customer Success in SaaS.
• Experience working with multiple B2B customers.
• Experience working at a fast-paced startup company.
• Experience working with a complex tech product.
• Excellent communication skills.
• Resourceful and thrives in dynamic settings.
• Availability and eligibility to travel within Canada and the USA.

Benefits

• Be a part of a mission-driven company.
• Growth opportunities with potential for rapid advancement.
• Market-competitive pay.
• Stock options for all employees.
• Flexible remote work from anywhere in Canada.
• Home office allowance of CA$1,000.
• Team offsites and social events.
• Fully-paid health insurance package.
• CA$500 per year Lifestyle Spending Account.
• Three weeks of annual vacation and unlimited sick days.