Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Renaissance plays a crucial role in ensuring that educators achieve their desired outcomes through effective use of the company's education technology solutions, focusing on customer retention and satisfaction.

In Short

• Drive adoption, retention, and expansion among valuable customers.
• Build and manage key stakeholder relationships across districts.
• Develop communication strategies to monitor account health.
• Collaborate with sales, marketing, and product teams.
• Continuously educate on Renaissance’s products and the K-12 landscape.
• Adapt strategic plans based on customer metrics.
• Cultivate relationships within assigned accounts.
• Implement new processes and systems effectively.
• Curate success stories to enhance resources.
• Must reside in Alabama territory.

Requirements

• Strong relationship-building skills.
• Ability to lead project implementations.
• Proactive and action-oriented mindset.
• Strong technical skills and willingness to learn.
• Excellent verbal and written communication skills.
• Experience in mitigating churn and handling objections.
• Desire to support teachers and students.
• Experience in Educational Administration and/or SaaS.
• Willingness to travel 10-20% of the time.
• Familiarity with Salesforce and Microsoft Suite.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• Health Savings and Flexible Spending Accounts.
• 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.