Customer Success Manager - Remote

Overview

The Customer Success Manager will engage with clients post-sales to ensure satisfaction, drive product usage, and identify upsell opportunities while collaborating with various teams to enhance client experience.

In Short

• Manage post-sales engagement and renewals.
• Maintain technical knowledge of the product.
• Lead client onboarding and consultation calls.
• Identify upsell and growth opportunities.
• Assess customer requirements and renewal risks.
• Collaborate with Sales and Support teams.
• Proactively manage client communications.
• Provide feedback for product improvements.
• Ensure customer voice is represented in product decisions.

Requirements

• 1-3 years experience in Customer Success or related fields.
• Proficiency in Spanish preferred.
• Knowledge of specific client workflows.
• Strong technical curiosity and problem-solving skills.
• Positive attitude and strong communication skills.
• Ability to adapt to changing strategies.
• Enjoyment of humor, including dad jokes.
• Experience with CRM tools like HubSpot and Zendesk is a plus.

Benefits

• Competitive pay and stock options.
• Comprehensive health benefits package.
• 401k with employer match.
• Generous PTO and parental leave.
• Frequent team events and perks.