Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for developing strong relationships with strategic client accounts, ensuring customer satisfaction, and driving platform adoption and revenue retention.

In Short

• Own strategic client accounts and develop multi-threaded relationships.
• Facilitate effective onboarding and training for new users.
• Develop customer success strategies tailored to client needs.
• Define and communicate clients’ digital skills gaps and training goals.
• Embed as a strategic advisor within client organizations.
• Drive license activation and engagement with products.
• Manage revenue retention and ensure high retention rates.
• Identify and pursue expansion opportunities with Account Executives.
• Understand enterprise dynamics and navigate budgeting cycles.
• Collaborate with Fortune 500 clients.

Requirements

• Proven track record in customer success and relationship management.
• Strong skills in consultative selling and value management.
• Familiarity with Cloud Platforms and IT service management.
• Demonstrated curiosity and recent learning in relevant fields.
• Experience in the EdTech space or managing customer relationships in tech.

Benefits

• 4 weeks of vacation per year, increasing to 5 weeks after 2 years.
• 5 sick days and 2 volunteer days.
• 12 US holidays and professional development days.
• 401k match and medical, dental, and vision insurance.
• Cell phone reimbursement and equipment stipend.