Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Trellix is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions, ensuring successful customer renewals and satisfaction.

In Short

• Drive customer loyalty and adoption of Trellix Solutions.
• Consult with customers at all levels to articulate the value of Trellix offerings.
• Develop trusted advisor relationships with key stakeholders.
• Build customer-specific success plans for onboarding and satisfaction.
• Partner with Sales for account transitions and identify expansion opportunities.
• Handle escalations and coordinate activities with cross-functional teams.
• Identify risks to customer success and work on mitigation strategies.
• Promote best practices and usage of Trellix products.
• Conduct Quarterly Business Reviews to ensure alignment and progress.
• Focus on transformation, engagement, and customer experience.

Requirements

• Experience in customer success or related field.
• Strong communication and relationship-building skills.
• Understanding of cybersecurity challenges.
• Ability to manage escalations and coordinate with teams.
• Proven ability to develop and implement success plans.
• Experience with business strategy and technical environments.
• Ability to advocate for customers effectively.
• Collaborative mindset to work with Sales and R&D.
• Strong analytical and problem-solving skills.
• Experience in driving feature adoption and maximizing ROI.

Benefits

• Flexible work hours and family-friendly benefits.
• Medical, Dental, and Vision Coverage.
• Paid Time Off and Paid Parental Leave.
• Retirement Plans.
• Support for Community Involvement.
• Diversity and inclusion initiatives.
• Dynamic work environment encouraging authenticity.
• Commitment to a harassment-free workplace.
• Opportunity to work with cutting-edge cybersecurity technology.
• Global company with a focus on meaningful work.