Customer Success Manager - Remote

Overview

Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

In Short

• Join Landbot as a Customer Success Manager to ensure customer satisfaction and success.
• Support the CS organization with data visualization and analysis efforts.
• Engage with customers to help them maximize their use of Landbot.
• Guide new customers through onboarding and setup.
• Monitor customer health metrics and address potential issues.
• Drive adoption of new features and best practices.
• Build strong relationships with key stakeholders.
• Identify upsell and cross-sell opportunities.
• Create reports and analyze key metrics.
• Maintain data quality and integrity.

Requirements

• Positive, customer-first attitude.
• Experience in technology and SaaS environments.
• Passion for no-code technology.
• Ability to facilitate account management reviews with stakeholders.
• Understanding of startup metrics/KPIs.
• Experience with data analysis and reporting tools like Looker.
• Capacity to work independently with a results-driven orientation.
• Excellent presentation and communication skills.
• Strong problem-solving and analytical skills.
• Fluency in English and Spanish; eligibility to work in Spain.

Benefits

• Hybrid work culture with remote or office options in Barcelona.
• Flexible vacation policy.
• Top-notch work equipment.
• Training budget for personal development.
• Paid transport tickets.
• Short summer Fridays.
• 25 days of paid vacation.
• Language lessons in English and Spanish.
• Flexible compensation options.
• Team building activities and referral bonuses.