Vice President of Customer Experience - Remote

Overview

The Vice President of Customer Experience at Humanitru will play a crucial role in defining and enhancing the customer journey for a high-growth SaaS company focused on nonprofits. This position involves leading teams to ensure customer satisfaction and implementing strategic initiatives.

In Short

• Define and manage the customer journey and experience.
• Build a customer-centric culture within the team.
• Communicate with stakeholders to identify pain points.
• Collaborate with Sales, Marketing, and Product teams.
• Research industry trends and competitor offerings.
• Manage Customer Success Managers.
• Oversee feature launch strategies.
• Plan budgets and staffing priorities.
• Maximize customer satisfaction and retention.
• Drive long-term customer loyalty and business growth.

Requirements

• Experience in customer experience or success roles.
• Strong leadership and team management skills.
• Excellent communication and collaboration abilities.
• Proficiency in data analysis and reporting.
• Knowledge of nonprofit sector and technology.
• Ability to manage budgets and resources efficiently.

Benefits

• Fully remote work environment.
• Unlimited paid time off.
• 401(k) retirement savings plan.
• Health insurance with significant employer contributions.
• Generous parental leave policy.
• Home office reimbursement.