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Vice President of Customer Growth - Remote

Posted 7 weeks ago
Sales / Business
Full Time
USA

Overview

Brightwheel is seeking an experienced VP of Customer Growth to lead and scale our Support, Onboarding, and Account Management teams, overseeing a remote team of 100+ to provide an outstanding customer experience and deliver business results.

In Short

  • Lead and scale Support, Onboarding, and Account Management teams.
  • Oversee a remote team of 100+ employees.
  • Focus on strategy and execution to drive retention and growth.
  • Develop and execute customer revenue and growth strategies.
  • Implement scalable workflows to enhance efficiency.
  • Establish key performance metrics and reporting frameworks.
  • Ensure resource allocation aligns with business goals.
  • Foster a high-performance, sales-driven culture.
  • Empower teams to deliver impact at scale.
  • Make a significant difference in early education technology.

Requirements

  • 15+ years of experience in high-growth tech companies.
  • Proven experience in leading revenue-generating teams.
  • Experience running scaled, high-velocity Sales or Customer Expansion functions.
  • Strong track record of customer retention and expansion.
  • Ability to leverage data for strategic decisions.
  • Strong cross-functional leadership skills.
  • Deep expertise in customer success processes.

Benefits

  • Work in a fully remote team.
  • Be part of a passionate and talented team.
  • Opportunity to make a significant impact in early education.
  • Engage with a diverse group of investors.
Brightwheel logo

Brightwheel

Brightwheel is a leading technology brand in the early education sector, dedicated to enhancing the quality of early education for every child. With a mission to provide teachers with more time for their students, engage parents in their children's development, and support small businesses in the $175 billion early education market, Brightwheel is trusted by thousands of educators and millions of families worldwide. The company operates as a fully remote team across the United States, fostering a passionate and customer-focused culture. Brightwheel values diversity and inclusion, ensuring that everyone has the opportunity to learn and thrive, regardless of their background. The company is backed by a prestigious group of investors, including Addition, Bessemer Venture Partners, and the Chan Zuckerberg Initiative.

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