Vice President of Customer Growth - Remote

Overview

Brightwheel is seeking an experienced VP of Customer Growth to lead and scale our Support, Onboarding, and Account Management teams, overseeing a remote team of 100+ to provide an outstanding customer experience and deliver business results.

In Short

• Lead and scale Support, Onboarding, and Account Management teams.
• Oversee a remote team of 100+ employees.
• Focus on strategy and execution to drive retention and growth.
• Develop and execute customer revenue and growth strategies.
• Implement scalable workflows to enhance efficiency.
• Establish key performance metrics and reporting frameworks.
• Ensure resource allocation aligns with business goals.
• Foster a high-performance, sales-driven culture.
• Empower teams to deliver impact at scale.
• Make a significant difference in early education technology.

Requirements

• 15+ years of experience in high-growth tech companies.
• Proven experience in leading revenue-generating teams.
• Experience running scaled, high-velocity Sales or Customer Expansion functions.
• Strong track record of customer retention and expansion.
• Ability to leverage data for strategic decisions.
• Strong cross-functional leadership skills.
• Deep expertise in customer success processes.

Benefits

• Work in a fully remote team.
• Be part of a passionate and talented team.
• Opportunity to make a significant impact in early education.
• Engage with a diverse group of investors.